We want you to be completely satisfied with your purchase! If you are not completely satisfied with your purchase, we offer a hassle-free return and refund option.
Return & Exchange:
- You can return your order within 14 days of receipt .
- The goods must be returned undamaged, in the original packaging and with all labels and accessories.
- Returns and exchanges are only valid for unopened and unused products.
How does the return work?
Contact us : Contact us at [contact@claramurnig.com] and tell us which product you want to return and we will send you the necessary instructions.
Packaging : Pack the product securely, ideally in the original packaging to avoid damage during transport.
Return : Send the product to the return address we provide you with. The shipping costs for the return are the responsibility of the customer unless the item is damaged or faulty.
Refund:
- After receiving and inspecting the return, we will refund the purchase amount within 7-10 business days to the original payment method used.
- Refunds will only be made for the value of the goods. Shipping costs are excluded from the refund.
Damaged or faulty items:
- If you have received a damaged or faulty item, please contact us immediately. We will offer you either an exchange or a full refund , including shipping costs.
Please note : We reserve the right to refuse returns if the above conditions are not met.
With our return and refund policy we want to give you the confidence that you can shop with us safely. If you have any further questions, don't hesitate to contact us!